Secondly, I guess I am an old cynic. It's the PR stance of companies
and individuals here in the UK now, that if they've been caught out
doing something they're not supposed to do, to apologise profusely. I
tend to treat such PR exercises as just that - a PR exercise.

Thirdly, as an individual I can do little else to register my protest
at Petsmart's activities other than hitting them in the financial
department and register my protest by taking my business away from
them. I can tell others of Petsmart behaviour and ask them to make
their decision that ia all. If you choose to carry on shopping theiur,
it's your right. It's just something I choose not to do. You will note
I included the entire text of the Petsmart report in my original
posting and I didn't try to alter it at all.

regards, helen s

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