I truly share your concerns about animal abuse, whether it comes from
the private sector or commercial enterprise.  However, how does
boycotting a company, that appears, from what you posted, to be
attempting to address their problem areas, help?

""Petsmart says it is absolutely determined to make whatever changes
may be necessary to get things right. It says:
"We have strict animal welfare procedures and we want to make sure that
all our staff know about them and stick to them. To help us do this, we
are setting up an external Advisory Panel, made up of
independent expert consultants, veterinarians and educators to
investigate immediately all of the issues raised and carry out a
comprehensive review to make sure we do things right. We are also in
contact with the RSPCA who have agreed to review on paper our
standards and procedures."

Petsmart have also set up an Animal Welfare Hotline for staff to use
and asked the company vet to review every one of the 92 stores. This
will be followed by spot inspections by a team of managers. Petsmart
says it has many experienced and dedicated staff around the country who
are passionate about the care and welfare of animals, who share it’s
concern over Weekend Watchdog’s report. ""

It appears to me that a boycott, at this time, would more than likely
send the message that nothing they do is going to be satisfactory.

Certainly, the policies outlined above should be tracked, and all
violations should be reported.  If the company does not live up to
their, apparently new, "standards and procedures", then a boycott most
certainly would be in order.

It appears that the company has already acknowledged a problem and has
taken positive steps to address same.  I guess the argument could
always be made that these steps are not enough, but since the company
appears to be in a receptive mode, a correspondence to them with
recommendations would seem to me to be more in order than a boycott.

Again, I do share your concerns, just disagree with the boycott
approach, in this case.

To all readers, I have zipped up my flame suit and am awaiting
incoming.:^)

Don G.

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Before you buy.