I recently had a problem with an order. The problem was not caused by CD Universe, but by the manufacturer. I asked CD Universe if it would resolve the problem. And it did, without any arguing, even though CD Universe was neither morally nor legally obliged to do so.
I was impressed, and will be sending more of my business their way. In fact, I sent off an order this morning.
-- "We already know the answers -- we just haven't asked the right questions." -- Edwin Land
> I recently had a problem with an order. The problem was not caused by CD > Universe, but by the manufacturer. I asked CD Universe if it would > resolve the problem. And it did, without any arguing, even though CD > Universe was neither morally nor legally obliged to do so.
> I was impressed, and will be sending more of my business their way. In > fact, I sent off an order this morning.
Very nice of them! Similarly, Hyundai wasn't obligated in any way to replace one of their cars which got crushed in a parking lot incident, but....
-- Matthew B. Tepper: WWW, science fiction, classical music, ducks! Read about "Proty" here: http://home.earthlink.net/~oy/proty.html To write to me, do for my address what Androcles did for the lion Opinions expressed here are not necessarily those of my employers
On Nov 4, 3:49 am, "William Sommerwerck" <grizzledgee...@comcast.net> wrote:
> I recently had a problem with an order. The problem was not caused by CD > Universe, but by the manufacturer. I asked CD Universe if it would resolve > the problem. And it did, without any arguing, even though CD Universe was > neither morally nor legally obliged to do so.
> I was impressed, and will be sending more of my business their way. In fact, > I sent off an order this morning.
> -- > "We already know the answers -- we just haven't asked the right > questions." -- Edwin Land
I have been buying the great majority of my CDs (mainly SACDs) and classical music DVDs from CD Universe for about 5 years now, usually 1 or two large orders a year to get the best value out of the international shipping charges. I have been consistently impressed with their service. I have not had any hiccoughs at all and they seem to handle items that have to be back-ordered particularly well. Just occasionally an album will cost less from Amazon.com but this is not usually the case. Their packaging is very good too. Overall, my experience of buying from CD Universe could hardly have been better.
William Sommerwerck wrote: > I recently had a problem with an order. The problem was not caused by CD > Universe, but by the manufacturer. I asked CD Universe if it would resolve > the problem. And it did, without any arguing, even though CD Universe was > neither morally nor legally obliged to do so.
Why the vagueness as to the issue with the CD and why CD Universe was not obligated to do anything about it?
Steve de Mena wrote: > William Sommerwerck wrote: >> I recently had a problem with an order. The problem was not caused >> by CD Universe, but by the manufacturer. I asked CD Universe if it >> would resolve the problem. And it did, without any arguing, even >> though CD Universe was neither morally nor legally obliged to do so.
> Why the vagueness as to the issue with the CD and why CD Universe was > not obligated to do anything about it?
> Steve
Suppose, through no fault of its own, CD Universe shipped a damaged or incorrect CD. Why William seems to think they would not be obligated to resolve the problem it beyond me. Over the years, in amassing my 7500+ CDs I've had some mistakes made. Never once has a seller given me a hard time in correcting the problem.
>> I recently had a problem with an order. The problem was not >> caused by CD Universe, but by the manufacturer. I asked CD >> Universe if it would resolve the problem. And it did, without any >> arguing, even though CD Universe was neither morally nor legally >> obliged to do so. > Why the vagueness as to the issue with the CD and why CD >> Universe was not obligated to do anything about it?
Because I don't want you to know what it was, I don't want people thinking they can take advantage of the company.
I complained to the record company, as well (haven't heard from them), asking they make it right at CD Universe's end.
> Suppose, through no fault of its own, CD Universe shipped a > damaged or incorrect CD. Why William seems to think they > would not be obligated to resolve the problem it beyond me.
They would be obligated, of course. This was /not/ that sort of problem.
>>> I recently had a problem with an order. The problem was not >>> caused by CD Universe, but by the manufacturer. I asked CD >>> Universe if it would resolve the problem. And it did, without any >>> arguing, even though CD Universe was neither morally nor legally >>> obliged to do so.
>> Why the vagueness as to the issue with the CD and why CD >>> Universe was not obligated to do anything about it?
> Because I don't want you to know what it was, I don't want people thinking > they can take advantage of the company.
So apparently you are of the belief that anyone here might ever "take advantage" of an on-line record store? ;-)
William Sommerwerck wrote: >>> I recently had a problem with an order. The problem was not >>> caused by CD Universe, but by the manufacturer. I asked CD >>> Universe if it would resolve the problem. And it did, without any >>> arguing, even though CD Universe was neither morally nor legally >>> obliged to do so.
>> Why the vagueness as to the issue with the CD and why CD >>> Universe was not obligated to do anything about it?
> Because I don't want you to know what it was, I don't want people thinking > they can take advantage of the company.
> I complained to the record company, as well (haven't heard from them), > asking they make it right at CD Universe's end.
Your business was with CD Universe, I don't know why you would even think the record company owed you anything.
I honestly don't see the point of you posting this without details. It doesn't make me think any differently about CD Universe, in comparison to, say, Amazon.com, where I return items all the time without question.
> William Sommerwerck wrote: >>>> I recently had a problem with an order. The problem was not >>>> caused by CD Universe, but by the manufacturer. I asked CD >>>> Universe if it would resolve the problem. And it did, without any >>>> arguing, even though CD Universe was neither morally nor legally >>>> obliged to do so. >>> Why the vagueness as to the issue with the CD and why CD >>> Universe was not obligated to do anything about it? >> Because I don't want you to know what it was, I don't want people >> thinking they can take advantage of the company. >> I complained to the record company, as well (haven't heard from them), >> asking they make it right at CD Universe's end. > Your business was with CD Universe, I don't know why you would even > think the record company owed you anything.
In this case, the record company does owe CD Universe something. And this was not a problem that could have been easily fixed by returning the disk.
My attitude about businesses is this... The only way you can judge them is by seeing how they handle problems. I threw a tough one in CD Universe's face, and they responded wonderfully. That's why I posted my compliments.
When my current order arrives, I will call them again, ask for the cappo di tutti cappi, and offer more compliments.
>>>>> I recently had a problem with an order. The problem was not >>>>> caused by CD Universe, but by the manufacturer. I asked CD >>>>> Universe if it would resolve the problem. And it did, without any >>>>> arguing, even though CD Universe was neither morally nor legally >>>>> obliged to do so.
>>>> Why the vagueness as to the issue with the CD and why CD >>>> Universe was not obligated to do anything about it?
>>> Because I don't want you to know what it was, I don't want people >>> thinking they can take advantage of the company. >>> I complained to the record company, as well (haven't heard from >>> them), asking they make it right at CD Universe's end.
>> Your business was with CD Universe, I don't know why you would even >> think the record company owed you anything.
> In this case, the record company does owe CD Universe something. And > this was not a problem that could have been easily fixed by returning > the disk.
> My attitude about businesses is this... The only way you can judge > them is by seeing how they handle problems.
Why say such ridiculous things? How they handle problems is *one* dimension among many in judging a business.
>>>>> I recently had a problem with an order. The problem was not >>>>> caused by CD Universe, but by the manufacturer. I asked CD >>>>> Universe if it would resolve the problem. And it did, without any >>>>> arguing, even though CD Universe was neither morally nor legally >>>>> obliged to do so.
>>>> Why the vagueness as to the issue with the CD and why CD >>>> Universe was not obligated to do anything about it?
>>> Because I don't want you to know what it was, I don't want people >>> thinking they can take advantage of the company. >>> I complained to the record company, as well (haven't heard from them), >>> asking they make it right at CD Universe's end.
>> Your business was with CD Universe, I don't know why you would even >> think the record company owed you anything.
> In this case, the record company does owe CD Universe something. And this > was not a problem that could have been easily fixed by returning the disk.
> My attitude about businesses is this... The only way you can judge them is > by seeing how they handle problems. I threw a tough one in CD Universe's > face, and they responded wonderfully. That's why I posted my compliments.
> When my current order arrives, I will call them again, ask for the cappo > di > tutti cappi, and offer more compliments.
Good for CD Universe, but with only1/2 story, I don't see how any of us would ever know *how* good.
Norman Schwartz wrote: > "William Sommerwerck" <grizzledgee...@comcast.net> wrote in message > news:hcs5c5$h91$1@news.eternal-september.org... >> "Steve de Mena" <st...@stevedemena.com> wrote in message >> news:9-ednbEi3ZYZb23XnZ2dnUVZ_rNi4p2d@giganews.com... >>> William Sommerwerck wrote: >>>>>> I recently had a problem with an order. The problem was not >>>>>> caused by CD Universe, but by the manufacturer. I asked CD >>>>>> Universe if it would resolve the problem. And it did, without any >>>>>> arguing, even though CD Universe was neither morally nor legally >>>>>> obliged to do so. >>>>> Why the vagueness as to the issue with the CD and why CD >>>>> Universe was not obligated to do anything about it? >>>> Because I don't want you to know what it was, I don't want people >>>> thinking they can take advantage of the company. >>>> I complained to the record company, as well (haven't heard from them), >>>> asking they make it right at CD Universe's end. >>> Your business was with CD Universe, I don't know why you would even >>> think the record company owed you anything. >> In this case, the record company does owe CD Universe something. And this >> was not a problem that could have been easily fixed by returning the disk.
>> My attitude about businesses is this... The only way you can judge them is >> by seeing how they handle problems. I threw a tough one in CD Universe's >> face, and they responded wonderfully. That's why I posted my compliments.
>> When my current order arrives, I will call them again, ask for the cappo >> di >> tutti cappi, and offer more compliments.
> Good for CD Universe, but with only1/2 story, I don't see how any of us > would ever know *how* good.
My carefully considered analysis of the situation is that William is handling it as best he can. CD Universe gets Praise Without Penalty. We don't know the particulars, and we may never be confronted by those particulars. William is intimating that CD Universe will treat us well should things go awry. Assuming that William is not a shill, he is doing us a service.
> My carefully considered analysis of the situation is that > William is handling it as best he can. CD Universe gets > Praise Without Penalty. We don't know the particulars, > and we may never be confronted by those particulars. > William is intimating that CD Universe will treat us well > should things go awry. Assuming that William is not a > shill, he is doing us a service.
The point was, I asked CD Universe to do me a favor, which they were neither legally nor morally obligated to do, and they did it. Maybe that alone will be enough to make some of you think the people at CD Universe company are suckers, and you'll try to take advantage of them. Well, that's not my fault.
When I called, I got an intelligent to talk with, in the US. That alone counts for something. Although Arkiv responds fairly quickly to e-mail, you can't talk directly to anyone. (They, too, have treated me well when I had problems.) The thing is, CD Universe is a discount store, so you don't expect this sort of service. Which is another reason I praised them.
I should also add that I've been in this group for several years, and haven't hesitated to rip into manufacturers I don't agree with. So it's not likely I'm about to start shilling for a dealer.
"William Sommerwerck" <grizzledgee...@comcast.net> wrote: > > My carefully considered analysis of the situation is that > > William is handling it as best he can. CD Universe gets > > Praise Without Penalty. We don't know the particulars, > > and we may never be confronted by those particulars. > > William is intimating that CD Universe will treat us well > > should things go awry. Assuming that William is not a > > shill, he is doing us a service.
> The point was, I asked CD Universe to do me a favor, which they were > neither > legally nor morally obligated to do, and they did it. Maybe that alone > will > be enough to make some of you think the people at CD Universe company > are > suckers, and you'll try to take advantage of them. Well, that's not my > fault.
> When I called, I got an intelligent to talk with, in the US. That > alone > counts for something. Although Arkiv responds fairly quickly to > e-mail, you > can't talk directly to anyone. (They, too, have treated me well when I > had > problems.) The thing is, CD Universe is a discount store, so you don't > expect this sort of service. Which is another reason I praised them.
Good lord, man. It was worth a cd or two tossed your way just so they wouldn't have to correspond with you, any more.
mr.rapidan wrote: > "William Sommerwerck" <grizzledgee...@comcast.net> wrote: >>> My carefully considered analysis of the situation is that >>> William is handling it as best he can. CD Universe gets >>> Praise Without Penalty. We don't know the particulars, >>> and we may never be confronted by those particulars. >>> William is intimating that CD Universe will treat us well >>> should things go awry. Assuming that William is not a >>> shill, he is doing us a service.
>> The point was, I asked CD Universe to do me a favor, which they were >> neither >> legally nor morally obligated to do, and they did it. Maybe that >> alone will >> be enough to make some of you think the people at CD Universe company >> are >> suckers, and you'll try to take advantage of them. Well, that's not >> my fault.
>> When I called, I got an intelligent to talk with, in the US. That >> alone >> counts for something. Although Arkiv responds fairly quickly to >> e-mail, you >> can't talk directly to anyone. (They, too, have treated me well when >> I had >> problems.) The thing is, CD Universe is a discount store, so you >> don't expect this sort of service. Which is another reason I praised >> them.
> Good lord, man. It was worth a cd or two tossed your way just so they > wouldn't have to correspond with you, any more.
Bob Lombard wrote: > My carefully considered analysis of the situation is that William is > handling it as best he can. CD Universe gets Praise Without Penalty. We > don't know the particulars, and we may never be confronted by those > particulars. William is intimating that CD Universe will treat us well > should things go awry. Assuming that William is not a shill, he is doing > us a service.
>> My carefully considered analysis of the situation is that William >> is handling it as best he can. CD Universe gets Praise Without >> Penalty. We don't know the particulars, and we may never be >> confronted by those particulars. William is intimating that CD >> Universe will treat us well should things go awry. Assuming >> that William is not a shill, he is doing us a service. > Wow. Some service.
Remind me in the future not to report any more of my experiences, good or bad, with businesses. Why should I give a damn about people whose response to a posting is to put the poster down?
You're stinking creeps, and you need to be told off in public. I am neither impressed nor intimidated.
William Sommerwerck wrote: >>> My carefully considered analysis of the situation is that William >>> is handling it as best he can. CD Universe gets Praise Without >>> Penalty. We don't know the particulars, and we may never be >>> confronted by those particulars. William is intimating that CD >>> Universe will treat us well should things go awry. Assuming >>> that William is not a shill, he is doing us a service.
>> Wow. Some service.
> Remind me in the future not to report any more of my experiences, good or > bad, with businesses. Why should I give a damn about people whose response > to a posting is to put the poster down?
> You're stinking creeps, and you need to be told off in public. I am neither > impressed nor intimidated.
We (the conglomerate we, which I have special and irrevocable self-granted license to speak for) would appreciate reports on all bad experiences, for purposes of schadenfreude. Good experiences are only of interest to Humanists and other do-gooders, tree-huggers and such namby-pambies.
> We (the conglomerate we, which I have special and irrevocable > self-granted license to speak for) would appreciate reports on > all bad experiences, for purposes of schadenfreude. Good > experiences are only of interest to Humanists and other > do-gooders, tree-huggers and such namby-pambies.
I agree to the extent that we expect good treatment, and should not be surprised when we receive it. There is no reason for reporting the ordinary good treatment every customer is entitled to.
But in this case, as I have repeatedly stated, CD Universe gave exceptionally good treatment, doing me a favor they were under no obligation to perform. There's no reason I shouldn't have reported it.
William Sommerwerck wrote: >>> My carefully considered analysis of the situation is that William >>> is handling it as best he can. CD Universe gets Praise Without >>> Penalty. We don't know the particulars, and we may never be >>> confronted by those particulars. William is intimating that CD >>> Universe will treat us well should things go awry. Assuming >>> that William is not a shill, he is doing us a service.
>> Wow. Some service.
> Remind me in the future not to report any more of my experiences, good or > bad, with businesses. Why should I give a damn about people whose response > to a posting is to put the poster down?
You are the one who left out details "Because I don't want you to know what it was, I don't want people thinking they can take advantage of the company."
You feel that way about us and then wonder why some of us put you down???
> You're stinking creeps, and you need to be told off in public. I am neither > impressed nor intimidated.
William Sommerwerck wrote: >> We (the conglomerate we, which I have special and irrevocable >> self-granted license to speak for) would appreciate reports on >> all bad experiences, for purposes of schadenfreude. Good >> experiences are only of interest to Humanists and other >> do-gooders, tree-huggers and such namby-pambies.
> I agree to the extent that we expect good treatment, and should not be > surprised when we receive it. There is no reason for reporting the ordinary > good treatment every customer is entitled to.
> But in this case, as I have repeatedly stated, CD Universe gave > exceptionally good treatment, doing me a favor they were under no obligation > to perform. There's no reason I shouldn't have reported it.
If you are not going to provide details, stop posting about it.
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